Terms & Conditions

General Terms and Conditions – the Garden Flat Barcelona.

Cancellation
Please see the cancellation policy on our Airbnb listing.

It is strongly recommended that you purchase holiday insurance to cover for possible cancellations.

Arrival
Please ensure that we have an accurate arrival time for you so that we can plan for your check-in and keep your check in agent informed about any delays or changes. If arriving by air, please advise your flight number. Your check in agent will be provided with your telephone number and email address should they need to contact you regarding your arrival time.

Make your way to the apartment where you will be greeted by your check-in agent and given the keys and instructions for the apartment.

The apartment will be available from 15:00hrs, but we will always try our best to accommodate earlier arrivals.

Departure
Departures are at 11:00hrs or before. Any unauthorized departures after 11:00hrs may incur a charge, as this limits our ability to clean the flat for the following guests. On the departure day you should leave the apartment tidy with all rubbish correctly disposed of. Please leave ALL sets of keys on the hall table and shut the door firmly behind you after having made sure that you have all of your belongings.

Cleaning
The apartment is cleaned prior to your arrival. Please leave the apartment in a reasonable condition, with all rubbish disposed of correctly. If not, an additional cleaning fee may be charged.

Number and identity of the guests
Please inform us of the number of guests included within the booking. Unless otherwise agreed, only the number of persons at time of booking are authorised to use the apartment. The maximum number of guests allowed to stay in the flat is 6.

Behaviour
Please observe our Terms and Conditions with regard to disturbances, loud music and parties are very clear: ALL ARE STRICTLY FORBIDDEN. If parties or loud music are heard, or neighbours complain and/or police are called, it will result in immediate eviction regardless of the time of day or night. .This will also result in loss of any prepaid rent.

QUIET TIME IS EVERY DAY FROM 22.00 PM to 10.00 AM

We appreciate your collaboration in this matter and hope you understand that these rules are necessary as the flat is in a residential building where people have to live and get up for work and the nightly rest of these inhabitants must be respected.

 Liabilities
We are not liable for any direct or indirect damages that may arise as a consequence of the use by the client of the apartment, including without limitation, damages, insurance, losses because of fires, robbery or criminal behaviour.

If your reservation has to be cancelled for reasons beyond our control (flooding, power cuts etc) we will fully refund your payment and where possible assist with finding alternative accommodation.

Our Website
All descriptions and information on the apartment are as accurate as possible. Whilst we do our utmost to maintain accuracy, we cannot be held liable for any errors or omissions that may arise.

We also reserve the right to change information published on the site at any time including rates, descriptions and photographs. We make no warranty or representation about the fitness or suitability of any product or service advertised on its web site.

We reserve the right to update any of its terms and conditions at any time, as may be required and as may be in line with the company’s business.

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